FM Diagnostics™
Ensuring that facilities are operating at optimal levels is not only the right thing to do but the smart thing to do. In the past, analysis started with either a facility condition assessment or an operations and maintenance process and procedural review. FEA has taken this to a whole new level: FM Diagnostics™.
FM Diagnostics™ is a standardized facility management organization and process evaluation system. It is the first true comprehensive organizational and leadership diagnostic tool developed specifically to measure FM performance and create high-performance facilities organizations.
FM Diagnostics'™ systems approach is rooted in industry best practices, benchmarks, and standards published by the International Facility Management Association (IFMA), Association of Higher Education Facilities Officers (APPA), and the Federal Facilities Council. The leadership assessment utilizes processes developed at the Harvard Business School (BSC) and the Baldrige National Quality Program (BNQP) quality measurement system.
FM Diagnostics™ Helps You Achieve Operational Excellence
Just as individuals can benefit significantly from getting routine health checkups, FM Diagnostics™ was developed to measure the health of a facilities organization. Much like standard human health predictors, such as weight, cholesterol, blood pressure, etc., FM Diagnostics™ uses a pre-defined set of operational indicators to measure the short- and long-term health of an organization.
FM Diagnostics™ is not simply a benchmarking tool. It goes beyond benchmarking best practices to expertly diagnose FM operational issues, recommend cures, prescribe long-term solutions, and provide a simple means of monitoring improved organizational well being.
By examining your organization’s leadership, strategic and operational planning, customer focus, measurement and knowledge management, workforce focus and development, process management (O&M) and performance results, FM Diagnostics™ will help you create a high-performance FM organization that will:
- Improve operational effectiveness and efficiency
- Reduce costs
- Optimize process performance
- Maximize return-on-investment (ROI)
- Minimize total cost of ownership (TCO)
- Maximize asset value and life cycle
The Difference is Clear
Where other assessment approaches stop at analysis, FM Diagnostics™ goes beyond to integrate recognized quality standards for FM services with a repeatable and transparent scoring system linked to Key Performance Indicators aligned with the organization’s strategy. This paves the way for implementing improvements which are aligned with the mission/vision of the organization, and accurately measures the results.