Technology for Facility Managers

Chapter 12: The Role of People
and Process in Technology

Written by
FEA Project Manager Angela Lewis, PE, PhD, LEED AP – Read Bio
Facility managers are tasked with operating and maintaining the built environment. Technology plays a big role in this function, and often facility managers are asked to install, implement, and work with a variety of technologies without any prior experience in information technology.  Technology for Facility Managers presents the cutting edge technology that facility managers will come across in their careers. Each chapter covers a different technology and includes an overview and basic primer about the technology—the current use of the technology, how it’s evolving, and how it will impact the practice of facility management in the future—and is complemented with case studies that address how the technology was implemented and the effect it had on the organization.

Technologies covered include:

  • Building Information Modeling (BIM)
  • Building Automation and control Systems (BAS)
  • FM automation (CAFM/IWMS)
  • Condition assessment/life cycle analysis models
  • Radio Frequency IDentification (RFID)
  • Geographic Information Systems (GIS)
  • Social networking
  • Sustainability and energy analysis
  • Information and Communications Technology (ICT)
  • Workflow technology that supports standards such as Business Process Modeling Notation (BPMN) and those developed by the Workflow Management Coalition (WfMC)


Chapter 1: CAFM/IWMS- Balancing Technology, Processes and Objectives
by Chris Keller
Chapter 2: Building Information Modeling (BIM)
by Louise Sabol,AIA, LEED AP
Chapter 3: Building Automation and Control Systems
by Terry Hoffmann
Chapter 4: Roles of Geographic Information Systems (GIS) in Facility Management
by William P. Witts, Jr.
Chapter 5: Radio Frequency Identification (RFID)
by Geoff Williams
Chapter 6: Information and Communications Technology (ICT)
by Richard Hodges
Chapter 7: Workflow Technology Knowledge in Motion
by Paul Head


Chapter 8: Sustainability
by Louise Sabol, AIA, LEED AP
Chapter 9: Condition Assessment in Facility Asset Management
by James Clayton, PE, MSEE, RIS
Chapter 10: Computer Modeling
by Eric Teicholz, IFMA Fellow
Chapter 11: Technology in the Workplace
by Erik Jasper and EricTeicholz, IFMA Fellow
Chapter 12: The Role of People and Process in Technology
byAngela Lewis, PE, PhD, LEED AP – Read Bio
Chapter 13: Social Media
by Dean Stanberry

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